Frequently Asked Questions
- Where can I find more information on COVID-19?Answer
- What is your cancellation policy?Answer
- Does your hotel allow pets?Answer
- When can I check in?Answer
- What are your resort fees?Answer
- What is your smoking policy?Answer
- Do you have accessible rooms?Answer
We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state, and federal government agencies. For the most up-to-date information on COVID-19, we encourage you to visit the following websites:
Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Yes, we are a pet-friendly hotel and allow pets in-room and around the property. There is a $75 per night non-refundable fee applied to your stay which covers up to 2 pets. Max weight 100 lbs.
You are welcome to arrive as early as you wish; however, we cannot guarantee your accommodations will be available for occupancy until after 4:00 PM. Check-out time is 11:00 AM.
There is a $45 per room daily resort fee which includes:
- Guest internet access
- Valet & self-parking
- Recreational activities & equipment, such as bicycles, beach chairs, umbrellas & hammocks, paddleboards & kayaks, fishing rods with bait, pool & beach activities.
We are an environmentally cautious hotel and do not allow smoking inside or in our rooms. Please ask Front Desk for locations of designated outdoor smoking areas. A fee of up to $250 will be assessed for smoking in any of our non-smoking rooms.
Yes, read more about our accessibility here.
Special Offersview all offers
Keys to My Heart
Offer them the Keys to your heart and ride the love all the way to The Cay, where the ultimate Valentine’s voyage begins. Stay 2 or 3 nights between February 10 and 17 through this offer and receive a private waterfront "Bubbles + Love" Dinner, unlimited Prosecco or Rosé, breakfast in bed on departure day, and much more!
Don your coolest shades, head due south, and exhale as the laid-back tropical vibes of the Florida Keys envelop you. Buy 3 and get the 4th night free to make the most of your endless summer!
It’s always a good time for some serious family fun at kids’ favorite Florida Keys resort! With wild and wacky foam parties, scavenger hunts, pool games with Camille, dodgeball with Queen, s’mores bonfires, movie and trivia nights, and 15 acres of non-stop waterfront adventure, kids of all ages will be having a blast once again this summer. Book our Cay Kids package now for up to 25% off regular rates, plus KIDS EAT FREE from our delicious kid-friendly menus.
Frontline Heroes & First Responders
In recognition of your selfless support, Baker's Cay invites our everyday heroes - healthcare professionals, first responders and educators - to restore your spirit at our 15-acre nature sanctuary perched on the serene Florida Bay. Stays of 2+ nights can enjoy up to 30% off our Flexible Rate. We appreciate all that you do!